Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. Tracking information will be e-mailed to you once your parcel has shipped.

Processing time is currently 2 business days.

All orders are shipped from Salt Lake City, UT and your delivery date is dependent upon the receiving address. Standard rate delivery estimates are provided below:

Orders to West Coast addresses typically take 2-3 business days

Orders to Southern and Midwestern states typically take 4-5 business days

Orders to East Coast addresses typically take 5-7 business days

We offer expedited shipping services through UPS. Any order placed before 12PM MT will be processed the same day, any order placed after 12PM MT will be processed the following business day. For additional information please contact shipping@bonjourfete.com

Shipping times are not guaranteed and can vary based on location, time of year, and weather. Bonjour Fête is not responsible for any delays due to the carrier.

International Shipping is CLOSED at this time.

We accept all major credit cards, PayPal, AmazonPay & Google Pay.

Balloon delivery is available for the greater Los Angeles County for all orders over $100. Delivery fee is priced according to mileage and availability. On-site balloon styling and installation is available for an additional cost.

Yes, we can! Please refer to our pricing chart in our balloon catalog- helium pricing will be quoted according to size and type.

Our team offers full-scale balloon services and event planning. Feel free to refer to our Balloons & Services section for more details or submit a request through our Custom Installs page. If you dream it, we can create it!

Balloons fade in the sun and oxidize, which creates a more matte appearance. Please do not leave your balloons in the car. Over-exposure to sun or extreme heat will make them pop.  

Inversely, cold weather also effects helium balloons. Did you know that helium floats because it is lighter than air? However, when it gets cold, it becomes denser and heavier than air, causing it to shrink and sink.

If you’re ordering our inflated foil balloons, please be aware they may look a little less plump upon arrival. Once returned to warmth, you’ll hear the balloons start to make little popping noises as the helium expands it back to its rightful state.

Unless the weather is completely calm, your balloons will move with the wind. Although all of our balloons are weighted, we cannot guarantee that they will be able to sustain a windy day.

Key things your balloon will not like:

Coming into contact with sharp or hot objects

Claws, beaks and any other playfully-determined pet

Being dragged through doorways

Getting trapped in car doors

Big or little hands that forget to hold on tight (balloon weights required for ALL mylar)

Extreme weather

Bees (believe it or not we have watched bees land on balloons and then pop them!)

If you’re looking to do a balloon ceiling yourself, or want to release any balloons onto a ceiling, be sure to check the ceiling surface before placing.

The smallest of things, such as a chip in the paint, can result in the balloon popping. We suggest running your hand across any surface the balloons may come in contact with and checking for any problematic areas. 

If your room has spotlights, make sure they have been turned off for two hours and are completely cool before placing any balloons. Do not turn on any lights that can get hot, as this will result in your balloons bursting.

Returns & Refunds

We accept returns for online purchases within 30 calendar days of delivery.

Items must be unused, unopened, and in their original packaging (with tags attached where applicable) to qualify for a refund.

To initiate a return, please contact our customer service team at hello@bonjourfete.com and include your name and order number. Our team will provide the appropriate return address and return instructions.

Return Eligibility

We gladly accept eligible items returned within 30 days of delivery.

Please note:

• Original shipping and handling charges are non-refundable
• Return shipping costs are the responsibility of the buyer

For your protection, we recommend mailing your return using a prepaid, insured, and traceable shipping method. Please keep your return tracking information until your refund has been processed.

Refund Processing

Once your return is received, we will inspect the item to confirm it meets our return policy criteria. If approved, a refund will be issued to the original payment method.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Candy and food products
• Balloons
• Lip gloss and lip balm
• Seasonal holiday items once the holiday has passed
• Post-holiday sale or clearance items

Some seasonal products may also be marked final sale at the time of purchase.

Damaged Items

If your order arrives damaged, we sincerely apologize. Please contact hello@bonjourfete.com with:

• Your order number
• Photos of the damaged item and packaging

Our customer service team will assist with a replacement or refund as quickly as possible.

First, please accept our sincere apologies. We take great care in packaging your order and if we make a mistake, we want to correct it immediately. Please notify us as soon as possible at hello@bonjourfete.com to resolve the issue.

Once your return is received, as long as it complies with our return policy, we will refund you via the original payment method. Payments can take up to seven working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

Our party shops carry the best party supplies and holiday decoration products from all over the world. From Asia to Australia, to Europe and North America, our celebration products are truly the world's best party and hosting supplies!

We want to make sure no extra time or stress is put into planning your perfect party. Please email us right away and we will try our best to put everything you need in one shipment.

Absolutely, we are happy to include a hand-written gift note! Just let us know what you would like us to say in the notes section of your order.

The best way to find out about our promotions is to sign up for our mailing list. *Please note discount codes may not be combined.

Our standard latex balloons can last anywhere from 8-12 hours. 3 foot latex giant balloons float for about 36 hours before they begin to sag. We add Hi-Float to our latex balloons which can double the longevity, however, this is not possible for confetti filled balloons. Mylar balloons last 2-4 days on average. Bubble balloons last about a week.  

*Once balloons leave our store or delivery van, we are no longer responsible for their lifespan. Helium is sensitive to temperature and humidity, which will affect the balloons longevity. All balloon sales are final.

Our air-filled products such as indoor balloon garlands will last for weeks!  

We are proud to use 100% natural biodegradable latex balloons made in the USA. As with other natural products, latex breaks down under normal environmental conditions.

Unfortunately, mylar balloons are not biodegradable but can be re-used or brought back into our stores to be recycled.

Our balloon weights are consciously made in-house.